Hi. How are you doing? It’s rather hot here in London (UK) today. Everything’s feeling a bit soupy. I didn’t write last week, time got away from me. Last time I wasn’t well, and then the cold that I had came back with a vengeance. Monday last week I was…

Hello. Hope you’re doing well. I missed out on writing at the end of last week, but this working week has been short because of the platty joobs so writing here catches me up. I caught a cold and I’ve been ill. The most unwell I’ve been since I had…

Hello friend. Thanks for stopping by. Are you tired? I am so tired. No abject days this week, unlike last week. That’s good right? Monday to Friday not too bad all told, with some real highlights. I went to band practice, that was nice. Also I read a book. I…

Hello there friend. Thanks for stopping by. It is Friday the 13th I hope you’re doing ok if you’re a superstitious type or you’re Kevin Bacon¹. At the end of this working week I’m feeling ok, positive really. There were some pretty wild swings though. Monday was abject. I was…

Hello friend. Thanks for stopping by. I hope you’re doing ok. It was a good work week. I feel really positive at the end of it. Did I make progress on the priorities I set at the start of the week? No. Did I manage to reduce my mountain of…

Some practical examples — We’re learning a great deal on our data journey at Citizens Advice. I think it’s worth sharing where we’re at. 18 months ago I would have recommended “talking about your data more”. I still recommend that of course! Given experience in the intervening time I’m able to describe something more…

I didn’t expect to find myself back in the writing about cake on the internet game but here we are. We have a monthly team meeting where those of us who want to meet up in the office in person. …

Hi there. Hope you’re doing ok. Truth be told I didn’t do enough of the little things to keep me on an even keel this week. I let myself go a bit. Got most of the way to starting growing a beard although decided to halt the slide today and…

Hello friend. Thanks for stopping by. I hope you’re doing ok. I’m writing these in the Citizens Advice London office. It’s 18:25 and I have to finish before 19:00 otherwise I’ll get locked out (or in, I’m not sure) because I don’t have a special pass. I got locked out…