We wanted to start blogging about the work we do. We intend to write a post each month with contributions from various members of the team. Here’s our previous post from July.

As a team we believe in continuous improvement, building capability, and focusing on meeting data users’ needs. The…


We wanted to start blogging about the work we do. We intend to write a post each month with contributions from various members of the team.

As a team we believe in continuous improvement, building capability, and focusing on meeting data users’ needs. The opportunities we have for improving the…


This is a new role, and it’s in my team. I wanted to give some more detail about the role and answer the question: why come and work in data at Citizens Advice?

To start with, because in the last year we helped 2 million people in person, by phone…


Working through it

I was messaging with a friend and he said he found himself just trying to keep things on an even keel, knowing that he wasn’t processing the year. I said I felt the same, it has been worrying me for a while. I’ve had a few occasions where not processing…


Weeks ending 2020–12–11 and 2020–12–18

Oh, hi

It was a couple of weeks of things winding down and people maybe celebrating just the prospect of having a break rather than excitement for Christmas itself.

Last year I was struck by how strong the Christmas game is at Citizens Advice. The quiz last year was really something (see…


Week ending 2020–12–04

Oh, hi

Hi friend. Thank you for stopping by.

Writing these on a Monday again. Maybe that’s alright. It kind of fits with a bit of routine as I sit on a bed while my son is in the same room doing his early evening online Scratch class¹.

I experienced big swings…


The final ascent

Me, a Dan Barrett

If you haven’t read parts one, two, and three then you probably should.

My name is Dan Barrett. In the past two years I’ve given a nice shout out to 104 Dan Barretts on the internet, one a week, on Fridays.

For the next phase of this important work I…


An unexpected turn of events

Me, a Dan Barrett

If you haven’t read parts one and two then you probably should.

My name is Dan Barrett. In the past two years I’ve given a nice shout out to 104 Dan Barretts on the internet, one a week, on Fridays.

For the next phase of this important work I am…


New horizons

Me, a Dan Barrett

If you haven’t read part one then you probably should.

My name is Dan Barrett. In the past two years I’ve given a nice shout out to 104 Dan Barretts on the internet, one a week, on Fridays.

For the next phase of this important work I am going to…


The journey begins

Me, a Dan Barrett

My name is Dan Barrett. It was 9pm on Friday 16 November 2018 and I think I was in the office for some reason and I don’t know why but I decided to find another Dan Barrett on the internet and give them a nice shout out on Twitter.

Since…

Dan Barrett

Head of Data Science at Citizens Advice. These are my personal thoughts on work.

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