Improving users' experience of government at 18F. Ex-Portfolio Manager at @redgate. Infatuated by the possibilities of bringing product thinking to #govtech.
Leader — digital/product/service design/research/strategy — and mother
Founder @wearesnook @dearestscotland @cycle_hack @mypolice | Service Designer + Boss | GOOD Magazine’s Top 100 influencers 2016|Google Democracy Fellowship 2011
Head of Product @CitizensAdvice . Passion for equitable tech. Ex @CDS_GC @Justice_Digital . Board @LocalWelcome . Fellow @CloreSocial 🏳️🌈
Head of Digital Delivery at the Department for Levelling Up, Housing & Communities. Ex GDS, Valuation Office, Home Office. Ex publishing. Views my own.
All things data, digital, design, inclusion & open culture.
I help organisations to provide better products and services and work with leadership to build better service organisations.