The Promise

The lime drizzle cake that Alex received in the post.
  • Padded envelopes — £10
  • Shallow plastic takeaway containers — £6
  • Postage — £40
  1. Wait a couple of days for the team to respond on Slack
  2. Don’t be afraid in the post office you’re not doing anything illegal
  3. Limes are much cheaper than lemons
  4. Second class post is fine


¹ You can find this calculation in cells G and H on row 105 in the spreadsheet.



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Dan Barrett

Dan Barrett

Head of Data Science at Citizens Advice. These are my personal thoughts on work.